Terms & Conditions

United Palace of Cultural Arts, Inc (referred to as Organization, us, or we) is a non-profit organization registered with the state of South Carolina, USA (No: 900884007). We operate the website www.unitedpalace.org (the Website). These are the Terms and Conditions which govern each use you make of the donation payment services provided through the Website. These Terms and Conditions apply separately to each single donation that you make. Except as provided for in section 5, ‘Regular Donations’, and unless specified by you, they do not form a contract allowing for future or successive transactions to be set up. By confirming on the Website that you wish to make a donation you agree to be bound by these Terms and Conditions for that donation.

(1) The donation services

We will use your donation at our discretion unless restricted for a specific purpose by you but within our stated charitable objectives.

All payments through the Website are to be made by credit or debit card. We also accept donations by check. Checks can be made payable to United Palace of of Cultural Arts, Inc. and sent to PO BOX 1168, New York, NY 10040. Please note that we only accept payment by cash if handed to an Organization employee, from whom you will in return receive a receipt.

Once you confirm to us through the Website that you wish to proceed with your donation your transaction will be processed through our payment services provider, Bank of America Merchant Services. By confirming that you wish to proceed with your donation you authorize Bank of America Merchant Services to request funds from your credit or debit card provider.

(2) Unauthorized card use

If you become aware of fraudulent use of your debit or credit card, or if it is lost or stolen, you must notify your card provider.

(3) Information from you

Before we can process a donation you must provide us with (i) your name, address and email address; and (ii) details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information.

When you submit your payment details, these details will be transferred to our payment provider, Bank of America Merchant Services, and your payment data will be collected and processed securely by them. You should make sure that you are aware of Bank of America Merchant Services’ terms and conditions, which are different from our own, to ensure that you are comfortable with how they will process your personal data before you make a donation.

We won’t share your personal details with any other third party other than is set out in our Privacy Policy. Our Privacy Policy forms part of these Terms and Conditions and by agreeing to these Terms and Conditions you are also agreeing to the way we use and protect your personal information in line with our Privacy Policy.

(4) Refund policy

If you make an error in your donation please contact us either by email at accounting@unitedpalace.org, by phone at (212) 568-6700 ext. 210 or by postal service at United Palace of Spiritual Arts, Inc., PO BOX 1168, New York, NY 10040 within 14 days and a full refund will be made to you.

(5) Regular donations

These Terms and Conditions will only apply to successive donations made through the Website where you have set up a regular donation. When you set up a regular donation you will be scheduling a series of donations to be made on the day of the month that you choose until further notice. You agree that these Terms and Conditions will apply to each of the donations in that series.

By confirming that you wish to proceed with a regular donation you authorize our payment service provider Bank of America Merchant Services to request funds from your credit or debit card on the day of each month that you set. To cancel your regular donation please contact us at accounting@unitedpalace.org.

(6) General

We reserve the right to amend these Terms and Conditions at any time.


Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information that you provide to us for the purpose of registering with us and/or subscribing to our website services, email notifications and newsletters (including your first name, second name and email address);

(b) information relating to any donation you make to United Palace of of Cultural Arts, Inc. (including the amount, the currency, the type of donation, its duration where applicable and the day that recurring donations will be drawn where applicable);

(c) any other information that you choose to send to us.

(2) Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use both “session” cookies and “persistent” cookies on the website.

We will use the session cookies to: keep track of you while you navigate the website; remember you when you are logged in; and to suggest content that may be of interest to you. We will use the persistent cookies to: enable our website to recognize you when you visit;

Session cookies will be deleted from your computer when you close your browser unless you were signed into your account while visiting our website. We will store session cookies in your profile to help us personalize your experience and nothing else. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiration date.

When you make a donation please note that this is via the Bank of America Merchant Services platform.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. You can opt out of Google Analytics cookies by visiting http://tools.google.com/dlpage/gaoptout.

Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy and cookies policy or in relevant parts of the website.We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalizing the website;

(c) enable your use of the services available on the website;

(d) send you email notifications which you have specifically requested;

(e) provide third parties with statistical information about our users (including the number of users on our website, their geographic locations and the types of activity they are undertaking) – but this information will not be used to identify any individual user;

(f) deal with enquiries and complaints made by or about you relating to the website;

(g) deal with media inquiries made by you to United Palace of of Cultural Arts, Inc.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, Bank of America Merchant Services. You can review the Bank of America Merchant Services privacy policy at https://merch.bankofamerica.com/privacy-policy/.

We will share information with Bank of America Merchant Services only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy and cookies policy. In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy and cookies policy, we will not provide your information to third parties.

(5) Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password- and firewall- protected servers. All electronic transactions and human trafficking incident reports you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(6) Policy amendments

We may update this privacy and cookies policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy and cookies policy by email.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee; and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to accounting@unitedpalace.org. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated by sending an email to accounting@unitedpalace.org.

(10) Contact

If you have any questions about this privacy and cookies policy or our treatment of your personal information, please write to us by email to accounting@unitedpalace.org or by postal service to United Palace of Cultural Arts, Inc., PO BOX 1168, New York, NY 10040.